MDD DEMAND
Demand Support. Built to Fulfill.
Creating demand is only valuable if you can support what comes next. MDD Demand connects specialty fulfillment, customer support, demonstration and trade-show programs, e-commerce and direct delivery into one coordinated operating structure, including U.S. event support for foreign manufacturers.
FROM INTEREST TO FULFILLMENT
Direct-to-patient and direct-to-consumer fulfillment
Samples, demonstrations, trade shows and evaluation programs
E-commerce, order and payment support
Customer support and reverse logistics
SPECIALTY FULFILLMENT
Support Demand Beyond the Sale.
MDD Demand provides the operating capabilities behind specialized commercial programs; helping manufacturers move products, process orders, support customers and manage fulfillment across multiple channels.
DIRECT FULFILLMENT
Reach the Customer Directly.
MDD Demand supports specialized fulfillment models where products need to move directly to patients, consumers or healthcare customers through controlled workflows.
- Direct-to-patient fulfillment
- Direct-to-consumer fulfillment
- Prescription verification workflows
- Delivery coordination
DEMO & SAMPLE PROGRAMS
Put Product Where Demand Starts.
Demonstration, sample, evaluation and trade-show programs require more than shipping a box. MDD Demand supports the movement, staging, tracking and return of products used to generate interest and adoption, including U.S. exhibition support for foreign manufacturers.
- Sample fulfillment
- Demonstration and evaluation units
- U.S. trade-show and exhibition support
- Pre- and post-clearance exhibition logistics
ORDERS & E-COMMERCE
Turn Demand Into a Transaction.
MDD Demand can support the operational steps between customer interest and completed fulfillment, including order processing, payment and ongoing transaction management.
- E-commerce support
- Sales order processing
- Inventory verification
- Bank and credit-card payment support
CUSTOMER SUPPORT & RETURNS
Support What Happens After Delivery.
Customer-service and reverse-logistics capabilities help manage the issues that follow fulfillment, from shipping problems and product questions to returns and product recovery.
- Branded customer support
- Shipment-damage management
- Product-quality complaint triage
- Reverse logistics and returns
BUILD THE OPERATIONS BEHIND DEMAND
Create the Opportunity. Have the Infrastructure Ready for It.
From demonstrations and U.S. trade-show support to specialty fulfillment, e-commerce, customer support and reverse logistics, MDD Demand gives medical device manufacturer, including foreign companies entering the U.S. market, an operating structure designed to support demand as it develops.