MDD SERVICE
Capital Equipment Support. Built Around the Asset.
Delivering capital equipment is only the beginning. MDD Service provides the operational infrastructure to receive, track, deploy, support, recover and coordinate equipment across the U.S. market.
SUPPORT ACROSS THE EQUIPMENT LIFECYCLE
Receiving, warehousing and asset tracking
Deployment to healthcare providers
Customer and field-service coordination
Equipment recovery, repair and return support
CAPITAL EQUIPMENT OPERATIONS
Infrastructure That Extends Beyond Delivery.
MDD Service connects the physical movement of equipment with the operational support required before, during and after deployment— giving manufacturers a coordinated U.S. service infrastructure.
RECEIVING & ASSET CONTROL
Know What You Have. Know Where It Is.
Equipment can be received, stored, prepared and tracked before it enters the field, creating greater visibility across inventory and deployed assets.
- Receiving and warehousing
- Equipment and asset tracking
- Breakdown and kitting
- Deployment preparation
DEPLOYMENT & CUSTOMER SUPPORT
Support the Customer After the Order.
MDD Service helps coordinate the operational steps surrounding equipment delivery, customer interaction and ongoing support.
- Shipment to healthcare providers
- Order coordination
- Scripted first-tier support
- Product-quality complaint triage
FIELD SERVICE COORDINATION
Give Field Teams Somewhere to Work From.
The MDD Service Lab provides a dedicated U.S. location where equipment can be received and field-service personnel or engineers can access assets requiring attention.
- Convenient U.S. service location
- Field-support coordination
- Engineer access to equipment
- Equipment intake from U.S. sites
RECOVERY & RETURN
Manage the Asset Through Its Return.
Equipment can be recovered from healthcare providers and routed through the appropriate service, repair, replacement or return process while maintaining operational accountability.
- Equipment recovery
- Repair and return coordination
- Replacement and swap-out support
- Reverse logistics
BUILD THE SUPPORT AROUND THE EQUIPMENT
Support the Asset. Without Building the Entire Infrastructure Yourself.
From receiving and deployment to field-service coordination, recovery and returns, MDD Service gives medical-device manufacturers a structured U.S. operating platform for capital equipment programs.